1. Our commitment to your privacy
We respect your right to privacy and handle all personal information responsibly. As a building and construction business operating in Melbourne VIC, we collect personal information only where it is reasonably necessary for our business activities, and we manage it in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
2. The Australian Privacy Principles
The APPs govern how Australian organisations collect, use, disclose, store, secure and provide access to personal information. Our practices are designed to comply with all thirteen APPs, including those relating to openness, anonymity, collection notices, use and disclosure, data quality, data security, and access and correction.
3. What personal information we collect
Depending on how you interact with us, we may collect:
- Your name and contact details, including your email address, when you contact us or request a quote;
- Site address and project details relevant to building, renovation or construction enquiries;
- Information you provide in correspondence, including plans, specifications and project briefs;
- Records of our communications with you; and
- Website usage data such as pages visited and browser type, collected through standard analytics.
We do not collect sensitive information (such as health or biometric information) through this website, and we ask that you do not send us sensitive information unless it is strictly necessary for your project.
4. How we collect personal information
We collect personal information directly from you when you:
- Submit an enquiry or quote request through our website forms or by email;
- Email us at ceo@jasperbuildinggroup.online;
- Engage us to provide construction or building services; or
- Communicate with us about a project or quote.
We may also collect limited technical information automatically when you browse this website, such as IP address, device type and pages viewed.
5. Why we collect personal information
We collect, hold and use personal information to:
- Respond to enquiries and prepare quotes for building and construction work;
- Plan, deliver and manage construction projects;
- Meet our legal, regulatory and contractual obligations, including those relating to building permits, licenses and the Australian Taxation Office;
- Improve our website and services; and
- Communicate with you about your project or enquiry.
We will only use your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect. We will not sell your personal information.
6. Disclosure of personal information
We may disclose personal information to:
- Subcontractors, suppliers and consultants engaged to assist with your project, on a need-to-know basis;
- Professional advisers such as building surveyors, engineers and certifiers where relevant to your project;
- Our website hosting and email service providers, who process data on our behalf; and
- Government authorities, regulators or courts where required or authorised by law.
Any third-party service providers we engage are required to handle personal information in accordance with this policy and the Privacy Act 1988 (Cth).
7. Cookies and website analytics
This website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or alert you when cookies are being used; however, some features of the website may not function correctly without them. Analytics data is used in aggregate form and is not used to identify individual visitors.
8. Storage and security of personal information
We take reasonable steps to protect personal information from misuse, interference, unauthorised access, modification or disclosure. This includes storing records on password-protected systems, limiting access to personnel who need the information to perform their duties, and using reputable service providers with appropriate security safeguards.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet our legal obligations, including record-keeping requirements that apply to building and construction businesses in Victoria. Information we no longer require is securely destroyed or de-identified.
9. Access and correction
Under the APPs, you have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@jasperbuildinggroup.online. We will respond within a reasonable timeframe. In some circumstances, we may decline a request in accordance with the Privacy Act, and we will explain our reasons if we do.
10. Anonymity and pseudonymity
Where it is practicable, you may deal with us anonymously or under a pseudonym, for example when making a general enquiry about our services. However, we generally need your contact details and project information to prepare a quote or deliver building services.
11. Overseas disclosure
Some of our service providers, such as email or website hosting providers, may store or process data outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles.
12. Making a privacy complaint
If you believe we have breached the APPs or mishandled your personal information, please contact us by email at ceo@jasperbuildinggroup.online with details of your concern. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be published on this page with the date of the latest revision shown below.
14. Contact us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
Jasper Building Group Pty Ltd
ABN 82 703 587 642
Melbourne VIC
Email: ceo@jasperbuildinggroup.online
Last updated: January 2025